Refund Policy

Important Notice:
Our products are sensitive and moisty, Therefore to ensure the best quality, keep in Refrigerator (5-7degree/Max).
However keeping the cake at room temp more than 30 minutes it might affecting the Design or Quality of the product.
Note:
In pick up case, the cake left from factory, consequently Papillon cake is not responsible for any kind of damages.

Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom cakes, cake pops, donuts, cupcakes and cookies. Once a cake has been picked up by you or a designated party it is considered “Accepted”.
All products are the responsibility of the customer once it leaves our shop.
Refunds requested due to decorating style, color shade or general decoration design will not be honored.
We only give refunds in accordance with refund policies stated above. We bake one day and decorate the next. If you need to postpone your cake for another date, we require at least 72 Hours / 3 Days Notice.
In case of order cancellation and refund, 7% will be deducted from total order amount.